Shipping Policy | LEVELALI

Effective Date: March 3, 2025

At LEVELALI (https://levelali.xyz/), we strive to ensure that your plush toys arrive safely and on time. Please read our Shipping Policy for important details on processing, delivery times, and shipping rates.

1️⃣ Order Processing Time

✔ Orders are processed within 1-3 business days (excluding weekends and public holidays).
✔ Customers will receive an order confirmation email after purchase and a tracking number once the order is shipped.

📌 Note: During peak seasons or promotional events, order processing times may be extended slightly.

2️⃣ Shipping Destinations

LEVELALI offers worldwide shipping to most countries, including:
🌍 United Kingdom (UK)
🌍 United States (US)
🌍 Canada
🌍 Australia
🌍 Europe & other international locations

If your country is not listed, please contact us at contact@levelali.xyz to confirm availability.

3️⃣ Estimated Delivery Time

📦 United Kingdom: 3-5 business days
📦 United States & Canada: 7-14 business days
📦 Europe: 7-14 business days
📦 Rest of the World: 10-20 business days

🚚 Important: Delivery times are estimated and may vary due to customs processing, weather conditions, or courier delays.

4️⃣ Shipping Costs

✔ Shipping fees are calculated at checkout based on your location and selected shipping method.
✔ We occasionally offer FREE shipping promotions, so be sure to check our website https://levelali.xyz/ for updates.

📌 Note: International orders may be subject to customs duties and import taxes, which are the responsibility of the customer.

5️⃣ Tracking Your Order

🔍 Once your order is shipped, a tracking number will be provided via email. You can track your package directly on our website or the courier’s tracking system.

6️⃣ Lost, Delayed, or Damaged Shipments

At LEVELALI, we ensure safe packaging and reliable delivery, but in rare cases:
🚫 If your order is delayed beyond the estimated timeframe, please contact us.
🚫 If your package is lost or damaged during transit, we will work with the carrier to resolve the issue.

7️⃣ Returns & Refunds

If you experience any issues with your delivery, please refer to our Refund & Return Policy for further assistance.

8️⃣ Contact Us for Shipping Inquiries

For any questions related to shipping, feel free to contact our customer support team:

📍 Address: 84 Duckpit Lane Street, Upper Mitton, United Kingdom
📞 Phone: 079 3474 0550
📧 Email: contact@levelali.xyz
🌍 Website: https://levelali.xyz/